40%
Reduction in case resolution time after ServiceNow workflow optimization for a mid-market technology client.
Capabilities
We combine technical engineering with human-centered design to build platforms and processes that work for people.
Employee Experience Design
Human-centered research and design that reduces friction and increases productivity across employee journeys.
Platform Modernization (ServiceNow)
Implementation, integrations, and bespoke workflows to get measurable returns from your platform investments.
Operational Intelligence
Process optimization and governance to sustain improvements and scale outcomes across the enterprise.
Impact
Real improvements. Clear metrics. Faster time to value.
30%
Decrease in employee ticket volume through automation and better self-service UX.
NPS +18
Improved employee satisfaction scores following a redesigned onboarding and support experience.
About Emplixity
Emplixity is led by leaders with 30+ years of telecom and enterprise systems experience, focused on simplifying the work that powers organizations. We partner with executives and delivery teams to modernize platforms, optimize processes, and improve the daily experience of employees.
We believe the most successful systems are those people actually want to use. Our approach couples technical rigor with operational empathy—so solutions work from day one and continue to deliver value.
Insights
Short perspectives and practical guides drawn from experience—coming soon.
Design for Real Work
Design choices should reduce cognitive load and enable predictable outcomes.
Measure What Matters
Focus on time-to-resolution, employee effort score, and process throughput.